Space situation inquiry, reservation
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TEL. 0279-88-3232

FAQs

FAQ

About check-in

  • Q
    Check-in check-out?
    A
    Information for room is from 15:00. In the case of plan with hotel going straight bus, we may lead to room after the arrival of bus.
  • Q
    We arrive early, and are pool and sports facility available?
    A
    Procedure of check-in is possible than 8:00 a.m. I hand various privilege tickets on this occasion.
    Postponement has baggage on cloakroom, and please spend time slowly afterwards.
    In addition, we can send baggage of customer to room beforehand. Please order.
  • Q
    Is check-in before 15:00 possible?
    A
    Information for room is from 15:00. In the case of plan with hotel going straight bus, we may lead to room after the arrival of bus.
  • Q
    Will you keep baggage even after check-out before check-in?
    A
    After the procedure of check-in, I take even after check-out in hotel cloakroom.
  • Q
    Will you keep baggage which you sent by delivery to home?
    A

    I take at the front desk. When you send, please fill in accommodation date, accommodation representative name, staying facilities (hotel, chateau, log, villa II). In addition, on the day confirmation smoothens when we will bring "customer reserve".

    Destination
    〒377-1793 618, Kusatsu, Kusatsu-machi, Agatsuma-gun, Gunma ○ moon ○ day accommodation ○○ state
    Accommodation hotel Village kuapaku club chateau log cottage (please fill either in.) on the day

  • Q
    Till when is time for check-in all right?
    A
    Come by dinner start time on the day. When you become late, please contact.
  • Q
    I go to hot-spring resort including hot water field, what should I do?
    A
    There is pick-up bus, too, but can go to hot water field, hot-spring resort on foot slowly in approximately 15 minutes.
    We offer hot-spring resort walk map and various discount coupon at the front desk. In addition, on rainy day, there is rental of umbrella, too.
    (way is small, too, and around hot water field is complicated. You should have you refrain from the use of car to hot-spring resort.)

About traffic, parking lot

  • Q
    Is there parking lot at hotel?
    A
    There are 160 free parking lots. In the case of no vacancies, we may move in us.
  • Q
    Traffic condition of the winter season?
    A

    Kusatsu Onsen is located to 1,200 meters above sea level. Because it may snow until Golden Week of - May in about the middle of November, the winter equipment such as tire chain or studless tire is required. For snow-covered road, you are equipped with winter, and come. In addition, we recommend that we put up wiper and are parked when we park.

About accommodation

  • Q
    Till when is reservation possible?
    A
    If room is vacant, even on the day it is possible. On the day, in the case of reservation, we would like telephone directly.
  • Q
    Until what time is telephone of reservation?
    A
    It becomes just for from 9:00 to 21:00.
  • Q
    Till when are you all right for reduction of the stuff of the number of people?
    A
    You accept at any time, but please inform of number of people changes by the day before.
    (but accommodation unit price may change when the increase and decrease occurs in the number of people to enter one room.)
  • Q
    How much is cancellation fee?
    A

    Three days ago on reservation day: 20%, two days ago: 20%, the day before: As you are different from the above, in the case of reservation, please refer in 50%, 100% (% for the hotel charges) on that day, more than 15 people.

    As for the details, please see this.

  • Q
    Is room without meals possible?
    A

    Condominium villa II becomes room of room without meals type.

    As for the details, please see this.

  • Q
    Is there non-smoking room?
    A
    Smoking was prohibited in tower building, wing building, chateau building all rooms from April 1, 2017.
  • Q
    What does attached thing of room have?
    A

    Equipment: There are face towel, bath towel, yukata, haori. Amenity: There are toothbrush, tooth powder, comb, shampoo.
    For more details, please see guest room guidance.

  • Q
    The preparation of person with baby?
    A

    Rental to room of dust box for Western style training chair, paper diaper there is offering.
    In hot spring large communal bath of baby bath baby chair there is offering.
    In addition, we offer accommodation plan for exclusive use of welcome baby.

    For more details, please see baby plan.

  • Q
    Size of yukata? Is there yukata of child?
    A

    Yukata of adult offers the small, average, large king size.
    Of yukata and slippers for child there is offering. In the case of check-in, please order size at the front desk.
    There is yukata 100cm, 110cm, 120cm for child. (number includes limit.)

  • Q
    Can we stay with pet?
    A
    We cannot bring into hotel hall. (Accomodation clause Article 19
    But, based on the person with a physical disability assistance dog method, person with a physical disability assistance dog is not the limit.
    (we introduce pet hotel in Kusatsu-machi.)

About meal

  • Q
    Is choice of meal the day?
    A
    We recommend that we have you choose designation of course dishes at the time of reservation. Case at the time of check-in on that day,
    You want and may not attach.
    Course dishes designation heard even telephone. (TEL: 0279-88-3232)
  • Q
    What time is dinner from?
    A
    Meal of course dishes can be chosen at 17:30 which of ... and 19:30 ... it is.
    On the day we recommend advance reservations as seat may be full.
    Choice bino becomes 20:30 last order in smorgasbord from 17:30, and reservation is unnecessary.
  • Q
    You have an allergy to food, will you hear request?
    A
    About meal (except buffet), we can provide by menu corresponding to - identification raw materials seven items - depending on request partly. On the use, we hope that we have you ask beforehand. In addition, menu change may be difficult and may not attach to request of customer by relations such as ingredients to provide and restaurant. We hope that we have understanding.
  • Q
    Is there lunch venue?
    A
    It is eatable in restaurant "garden cafe patio" in hotel hall.
    Look at garden cafe patio.

About pickup and drop-off

  • Q
    Are there pickup and drop-off from Naganohara-Kusatsuguchi Station?
    A
    I'm very sorry. There are not pickup and drop-off from Naganohara-Kusatsuguchi Station with our hotel. From Naganohara-Kusatsuguchi Station, we must transfer to JR bus. Come to terminal, Kusatsu Bus Terminal. From Kusatsu Bus Terminal, please use free pick-up bus of hotel.
    As for the hotel free pick-up bus, please see this
  • Q
    Heard that there was bus to Karuizawa, but ...
    A

    There is route bus of Kusatsu Bus Terminal ⇔ Karuizawa Station.

    Route bus Kusakaru traffic
  • Q
    Are there pickup and drop-off to hot water field?
    A
    To night hot water field light up, it navigates to direct hot water field.
    For more information, look here.
  • Q
    Does pick-up bus going to Kusatsu hot-spring resort leave?
    A
    There is pick-up bus to Kusatsu Bus Terminal.
    For more information, look here.

About hotel going straight bus

  • Q
    Where does hotel going straight bus leave from?
    A
    It became going straight bus from Shinjuku from April 1, 2017.
    (all seat reserved seats. Reservation required) For more details, from this.

About other facilities

  • Q
    Is there the Internet?
    A
    Around lobby lounge supports in wireless LAN. (room supports in guest room of tower building)
  • Q
    Is there convenience store near?
    A
    Convenience store has Seven-Eleven by Save On (from 6:00 to 23:00) car in place of approximately five minutes in the front of terumeterume.
  • Q
    Can you purchase resort passport in one piece of article?
    A
    We do not perform one piece of article sale of resort passport. Apply by plan with resort passport.
  • Q
    Is day trip bath possible?
    A
    You can use hot spring large communal bath (the hot water field source) of hotel. Day trip bath is Ohito 800 yen, dwarf (3 years old - 12 years old) 500 yen.
    (at cleaning time, it is 13:00 from 11:00.)

About check-out

  • Q
    Is credit card available?
    A

    The following cards are available.

    Credit card

  • Q
    Can you extend check-out time?
    A
    It depends on the accommodation situation on the day, but is possible.
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